Refund policy

No Refund, No Return Policy

Effective Date: February 13, 2025

Thank you for shopping with Luxesse.lk. We strive to provide high-quality products and a seamless shopping experience. Please read our No Refund, No Return Policy carefully before making a purchase.

1. No Refund Policy

All sales are final. Once a product is purchased from Luxesse.lk, we do not offer refunds under any circumstances, including but not limited to:

Change of mind
Incorrect orders placed by the customer
Dissatisfaction with the product

2. No Return Policy

We do not accept returns for any products sold through our platform. Customers are responsible for reviewing product descriptions, specifications, and images before making a purchase.

3. Exceptions

The following are the only exceptions where an exchange or replacement may be considered:

Defective or Damaged Products – If the product arrives damaged or has a manufacturing defect, customers must notify us within 24 hours of delivery with clear photos and order details.
Wrong Item Received – If you receive a different product from what was ordered, we will review the issue and arrange a replacement if necessary.

4. How to Report an Issue

If you receive a damaged or incorrect product, please follow these steps:

Contact us at [Insert Contact Email/Phone] within 24 hours of delivery.
Provide your order number, product details, and clear images of the issue.
Our team will review the request and respond within [X] business days.

5. Shipping Costs

Customers are responsible for shipping costs associated with returning defective or incorrect items unless otherwise stated by Luxesse.lk.

6. Contact Information

For any inquiries regarding this policy, please contact us at:

Email: luxesselk@gmail.com
Phone: 0701110027
Address: 275 Layards Broadway, Rush Broadway Apartments, Colombo 14

By purchasing from Luxesse.lk, you acknowledge and agree to this No Refund, No Return Policy. We appreciate your understanding and support.